Q: How do I drop an online class?
A: Please email elo@iastate.edu to discuss which course you would like to drop. Staff will also discuss the financial impact of your potential drop. You can view a video tutorial on the steps to drop a course in Accessplus.
Q: How do I register for an online class?
A: You will register for online courses in Accessplus at your usual registration time. For step-by-step instructions you can watch our How to Register for an Online Course video tutorial.
Q: How do I find an online class?
A: Online classes can be found on the Schedule of Classes by doing an Advanced Search and selecting “Online (WWW)” as the Course Type. The section will have a note saying “Course Delivery is online (WWW).” For a step by step guide, you can access our Course Registration Guide and view the video on finding online classes.
Q: Something has come up and I need to withdraw for the semester.
A: When you need to drop all of your classes for the semester, this is considered a withdrawal. Please email elo@iastate.edu to initiate this process and discuss the financial impacts.
Q: When can I register for online classes?
A: You can find your registration start date and time in Accessplus, under the Current Student Info section. If your registration requires a RAN (registration access number) you need to obtain this from your academic adviser. Graduate students do not need registration access numbers.
Visit the Details on the Academic Calendar for specific dates on when registration opens.
Q: How do I pay my university bill/tuition?
A: You will pay your university bill in Accessplus. Any balance on your university bill is always due on the 20th of the month.
Q: How do I pay tuition if I have employer reimbursement?
A: Iowa State University offers a deferment option for employees of businesses and organizations that provide tuition reimbursement programs. If needed, you can register for the employer reimbursement deferrment plan to defer payment until the end of the semester.
Q: Will I get a refund if I drop my class?
A: Refunds on tuition and fees are dependent upon the effective drop or withdrawal date. Please email elo@iastate.edu to discuss the specifics. You can also contact the Registrar’s Office to review the tuition adjustment deadlines.
Q: I can’t see my class in Canvas.
A: Most instructors will wait to publish their online class in Canvas until the first day of the semester. If on the first day of the semester you do not see your course in Canvas, please email your instructor or elo@iastate.edu.
Q: I need to reset my OKTA password.
A: Please contact University IT at 515-294-4000 or email solution@iastate.edu.
Q: I am having issues with OKTA.
A: Please contact University IT at 515-294-4000 or email solution@iastate.edu.
Q: There are audio issues with a live lecture recording.
A: Please contact elotech@iastate.edu and one of our instructional support specialists will get back to you shortly.
Q: I am having issues with Echo360.
A: Please contact elotech@iastate.edu and one of our instructional support specialists will get back to you shortly.
Q: My instructor is not responding to my email.
A: Make sure you have given them 24 – 48 hours to respond to your original email. If they still have not responded send a second follow up email. If you still have not received a response after 24 hours of your second email, please reach out to elo@iastate.edu and our student services staff would be happy to assist you.
Q: Can I get a copy of a course syllabus before my online class begins?
A: Please email the instructor to request a syllabus.
Q: Do I need an exam proctor for my online class?
A: Check your syllabus to see if your instructor requires your exams to be proctored. If you live in or near Ames, IA you can make an appointment to use the on-campus testing centers. If you cannot make it to the on campus testing centers you can apply for a remote proctor. Students are responsible for identifying their own suitable proctor and initiating the proctor application.
Q: Where do I access my online class?
A: Most online classes are in Canvas– use your NetID and password to login. Most instructors will wait to publish their online course in Canvas until the first day of the semester. If on the first day of the semester you do not see your course in Canvas, please email your instructor or elo@iastate.edu.